Data & confidentiality
This page explains how The Prestige Tokyo handles inquiry details, contact information, and operational data submitted through the website.
Return to homepageWhen you submit an inquiry, we may collect your name, requested vehicle, booking date, pickup and drop-off information, phone number, email address, and any notes you choose to share.
We may also receive basic technical information such as browser type, device information, and page activity needed to operate and improve the site experience.
Information is used to review availability requests, respond to concierge inquiries, prepare quotations, coordinate service details, and improve the presentation and performance of the website.
We do not use the mock inquiry flow on this site to finalize payment or guaranteed reservations without separate confirmation.
Information may be shared with drivers, operations staff, hosting providers, or business partners only when necessary to evaluate or coordinate requested service.
We keep inquiry information only for as long as reasonably necessary for operations, record keeping, security, and legal compliance.
You may request access, correction, or deletion of personal information by contacting the concierge email listed on this site.
If you do not want to provide booking-related information online, you may contact concierge directly and request service manually.